Client Satisfaction
At Brown Edwards, We Take Great Pride In The Relationships We Build
While we know you expect the experience and expertise to meet your technical demands, we also know that you want more than just a vendor. To that end, we partnered with an independent surveying company and, using the latest methodology in measuring client satisfaction, asked our clients, “How are we doing?”
Our on-going goal, year after year, is to provide our clients the best experience possible and by periodically asking for feedback, we have the opportunity to learn and do better.
Key Category Survey Results
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%
Say We Bring Outstanding Technical Expertise to our Engagements
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%
Say We Keep Our Clients Up-to-Date on Changes and Trends
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%
Say We Consistently Deliver Proactive Solutions and Advice
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%
Say That Overall, They are Satisfied with the Service They Receive
Here's What Our Clients Have to Say
“Contacting Brown Edwards is still the best business decision that I have made in 18 years of practice, bar none. I wholeheartedly, and without reservation, recommend Brown Edwards for all of
your business and accounting needs.”
Daniel S. Hurd, D.O., F.A.O.C.D., F.A.A.D
F.A. President, New River Dermatology, PLC
“Dan and his team have been a great partner over the years. Their confidence and level of expertise has made it easy for us as a small business to manage our retirement plan. It’s been a pleasure to work with them.”
Shannon Connors
Chief Operating Officer, NWG SOLUTIONS
“Brown Edwards has been engaged as auditors, tax
preparers, and special situation engagements with the various companies I have been associated with
since 1986. [They have] always staffed their engagements with us by providing some of the best personnel and supervision that I have seen. Their staff enjoyed levels of supervision that was far superior to other firms we had engaged. I would, without hesitation, recommend Brown Edwards for any engagement.”
Joseph Funk
CEO and President, The Elk Horn Coal Company, LLC
“My bond with Brown Edwards’ personnel goes back to 1987, when I started my company….They’re the first people I turn to for help. It’s that kind of a relationship.”
Sumith Hapuarachy
President, SMH Construction Company, Inc
“Our time with Brown Edwards has been very positive…. We feel our time with Brown Edwards has been time well spent and has helped us do our jobs better.”
Doug Frood
Executive Director of Budget and Financial Analysis, Southern Adventist University
“Brown Edwards goes beyond an auditing firm that I trust to provide our Supervisory Committee with reliable financial reports and an accurate audit opinion.... I know Brown Edwards shares our board’s goal of protecting the long term viability of the credit union, and the efforts they undertake for their clients is an exemplar of that shared passion.”
Andrew Reynolds
Chief Financial Officer, ValleyStar Credit Union
“I have had the pleasure of working with Brown Edwards for several years on annual compliance testing and ERISA audits. The staff is professional, responsive, and friendly. I would recommend them without hesitation to anyone who has need of their services.”
Robin Meade
Accounting and Human Resources Director, Virginia Tech Services, Inc.
"Working with a firm that knows, and is experienced dealing with, the regulatory issues that we face on a daily basis is important to me. Brown Edwards has proven their expertise and delivered significant value to my organization....Choosing Brown Edwards has been a great decision for Four County EMC."
Gary Chitwood
VP of Finance and Accounting, Four County Electric Membership Corporation
"Brown Edwards excels in customer service. They are always there to answer whatever questions we encounter in the course of our business and are extremely conscientious of our timelines. They keep us updated on changing regulations, provide our staff CPE opportunities, and communicate with us throughout the year (not just at year-end). They are personable, knowledgeable, and make the audit process as painless as an audit process can be."
Kristian Horneber
CPA, JMU Foundation
"When we partnered with Brown, Edwards & Company, LLP in 2011, it quickly became evident that it was one of the best decisions we made as a family owned business. [They] provide support and advice with tax planning strategies that offer the potential for continued growth and profitability in our industry. They exemplify what an outstanding accounting firm can do. We look forward to continuing our relationship as they are, without questions, one of our best assets."
Debbie VanDyke
President, Lakeside Ready Mix, Inc.
“ I have worked with all levels of staff within their firm. I find they recruit bright and qualified individuals to work there. I have always found them to be professional in their work and reasonable when it comes to items requiring discussion. I am especially pleased with the lack of staff turnover I have encountered within their senior personnel, not only at my current position, but over the many years I have worked with them as well.”
Trigg Copenhaver
Chief Financial Officer, DePaul Family Services
“The staff at Brown Edwards has served as much more than auditors. They have become a partner with the City of Winchester. They continually give us the guidance and expertise we need to navigate through new mandates and they offer solutions that fit our needs as a small government. The audits are consistently thorough and their focus is on customer services; their staff is always available to us throughout the year if we need assistance.”
Mary Blowe
Finance Director, City of Winchester, VA
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