Client Satisfaction

Your Trusted, Proactive Partner.

You expect the experience and expertise of an accounting firm to also meet your technical demands. We go above an beyond for our clients to be a proactive advisor, not just a vendor.

At Brown Edwards, we have a proven track record of providing exceptional client service. Many of our clients have been with us for decades and, in some cases, generations, while some clients have just joined BE after years of service from another firm that was no longer able to provide the services their growing business requires. We don’t simply build reports; we build relationships, which allows us to go beyond crunching numbers and become your trusted financial partner. 

 

We believe clear and consistent communication is paramount, which is why we conduct an annual client satisfaction survey so that our firm can constantly improve and grow. The results from our  2023 client satisfaction survey show that 85.5% of our clients gave us a satisfaction score of 9 or 10 out of 10, which is significantly higher than the industry’s average of 56%. With this rating, we were recognized as a 2024 Best of Accounting Award winner by Clearly Rated, a top provider of client satisfaction surveys for the accounting industry! This is a measurable quality indicator since the Clearly Rated award solely considers client satisfaction, which indicates that the firm prioritizes client service and delivering positive outcomes for its clientele.

 

clearly-rated-best-of-accounting-client-satisfaction-2024

Key Category Survey Results

0 %
Say they would recommend us to a friend or colleague.
0 %
Say we deliver outstanding technical expertise.
0 %
Say we provide timely communications on changes and trends.
0 %
Say we consistently deliver proactive solutions and advice.
0 %
Say that we are highly responsive to their needs.

Here's What Our Clients Have to Say

“Contacting Brown Edwards is still the best business decision that I have made in 18 years of practice, bar none. I wholeheartedly, and without reservation, recommend Brown Edwards for all of your business and accounting needs.”
Daniel S. Hurd, D.O., F.A.O.C.D., F.A.A.D
F.A. President, New River Dermatology, PLC
“Dan and his team have been a great partner over the years. Their confidence and level of expertise has made it easy for us as a small business to manage our retirement plan. It’s been a pleasure to work with them.”
Shannon Connors
Chief Operating Officer, NWG SOLUTIONS
“A few confident decisions made by Brown Edwards, and they completely revamped and revitalized my cash flow. They have given me the peace of mind to focus on my business and to not have so many sleepless nights. Their recent deep involvement may be the reason I'm still in business today.”
Jeff Stewart Managing Partner Stewart Bell
Jeff Stewart
Managing Partner, Stewart-Bell PLLC
“Our previous firm presented significant challenges, primarily in terms of client service and lack of industry knowledge. We selected Brown Edwards due to your industry knowledge and the valuable contributions you bring to our company.”
Jim Burnett CFO WM Jordan
Jim Burnett
CFO, W.M. Jordan
“Our time with Brown Edwards has been very positive…. We feel our time with Brown Edwards has been time well spent and has helped us do our jobs better.”
Doug Frood
Associate Vice President, Southern Adventist University
“We outgrew our old firm and when we began our research, we interviewed a few different firms. One of the things that sold us on Brown Edwards was their team and the high recommendation from other companies in our industry."
Denny Baker
CFO, ALL Construction Inc.
"Before working with Brown Edwards, we were working with a smaller local firm. Our biggest challenge was their lack of a higher level of professionalism and technical knowledge. That has changed with Brown Edwards. When working with the BE team, we consistently experience a sense of unity, knowing that we're not navigating this journey alone."
Susan Kaiser
Director of Finance, Town of Blacksburg, Virginia
“I have had the pleasure of working with Brown Edwards for several years on annual compliance testing and ERISA audits. The staff is professional, responsive, and friendly. I would recommend them without hesitation to anyone who has need of their services.”
Robin Meade
Accounting and Human Resources Director, Virginia Tech Services, Inc.
"During my career, I've worked at three institutions, all of which have worked with Brown Edwards. At each institution, the transition to Brown Edwards made a significant impact; financial statements were properly presented, and we were on the right footing in terms of accounting practices. From the beginning, Brown Edwards established a cooperative relationship with my team and got us on the right track."
Steve Bright
VP for Finance and Treasurer, Bridgewater College

Ready to Discuss Your Business Needs?

Contact us to learn more about our services.

Contact

Our Team

Meet the Team

Leslie F Roberts, CPA

Partner

Leslie F Roberts, CPA

Partner

Valerie R. Ellis, CPA, CGMA

Partner

Valerie R. Ellis, CPA, CGMA

Partner

Brown Edwards Certified Public Accountants

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