Client Satisfaction
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Your Trusted, Proactive Partner.
You expect the experience and expertise of an accounting firm to also meet your technical demands. We go above an beyond for our clients to be a proactive advisor, not just a vendor.
At Brown Edwards, we have a proven track record of providing exceptional client service. Many of our clients have been with us for decades and, in some cases, generations, while some clients have just joined BE after years of service from another firm that was no longer able to provide the services their growing business requires. We don’t simply build reports; we build relationships, which allows us to go beyond crunching numbers and become your trusted financial partner.
We believe clear and consistent communication is paramount, which is why we conduct an annual client satisfaction survey so that our firm can constantly improve and grow. The results from our 2023 client satisfaction survey show that 85.5% of our clients gave us a satisfaction score of 9 or 10 out of 10, which is significantly higher than the industry’s average of 56%. With this rating, we were recognized as a 2024 Best of Accounting Award winner by Clearly Rated, a top provider of client satisfaction surveys for the accounting industry! This is a measurable quality indicator since the Clearly Rated award solely considers client satisfaction, which indicates that the firm prioritizes client service and delivering positive outcomes for its clientele.
Key Category Survey Results
Say they would recommend us to a friend or colleague.
Say we deliver outstanding technical expertise.
Say we provide timely communications on changes and trends.
Say we consistently deliver proactive solutions and advice.
Say that we are highly responsive to their needs.
Here's What Our Clients Have to Say
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